Frequently Asked Questions
- Why Did You Send My Knife Back Disassembled?
- What do I do if my knife has been discontinued?
- How can I get my knife serviced for free?
- Can I ship my serviced knife back to a local dealer instead of my home address?
- How many knives can I include in each service request?
- Can I send my other non-Benchmade knives for servicing?
- Can I get my knife lasermarked?
- Do I have to pay for blade/handle/clip replacements?
- What additional fees might I incur?
- Why is there a fee if lifetime sharpening is free?
- Why can’t I use my own packaging or ship via the carrier of my choice?
- What does AKOA mean?
- What if my items are deemed counterfeit?
- What if my items are returned damaged?
- What if my package is lost?
- Can I Send in a Modified Knife for Warranty or LifeSharp Service?
- The Warranty Form Says Model May be Discontinued
- How long does the LifeSharp/Warranty process take?